Privacy Statement

Bestech Australia Privacy Statement

This privacy statement was last revised on 8/5/2020

Bestech Australia Pty Ltd (also referred in this document as “Bestech Australia”, “Bestech”, “We”, “Our” and “us”) are committed to protecting and maintaining your privacy. We may store and retrieve information from your browser when you access our website, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you prefer it to and give you a more personalized web experience. It does not generally identify you

This Privacy Statement covers the collection, treatment and use of any personal information gathered by Bestech from customers, suppliers, vendors, media, advertising and other entities that Bestech does business with.

This Privacy Statement does not apply to the practices of third parties that we do not own or control, including but not limited to any third-party websites, services and applications that you elect to access through our Website.

If you do not agree with this Privacy Statement in general or any part of it, you should not access the Website. Please take a moment to review our policies and practices described below.

Throughout this Privacy Statement, “personal information” refers to any information that identifies you (either alone or together with other information) as an individual or relates to an identifiable individual, such as name, address, e-mail address, phone number, etc.

1. WHAT INFORMATION WE COLLECT?

1.1 Customers and Vendors

During the course of your relationship with us, we collect personal information such as your name, postal address, telephone number, fax number, e-mail address, contact and billing information, transaction history (including order, lead, demo and service/repair history) and credit card or other financial information.

Through your in-person communications and/or online interactions with Bestech, we will ask you to provide information regarding your personal or professional interests, demographics, experience with our products and contact preferences. We will combine the information you provide to us through different communications and contact channels, such as combining data collected online with information provided offline. In addition, personal information will be required to determine access eligibility for certain restricted parts of our Website.

Further categories of information we collect are set out in Section 2 (How we use your personal information) below.

1.2 All visitors to Bestech Australia websites

While you are visiting our Website, we may collect some technical data related to your browsing session such as IP address (we may also derive your approximate location from your IP address), browser type and language, number of visits to our Website and the hyperlinks you visited.

Login or other tracking information that may identify you through website navigation will be stored for short time periods for technical security, website improvements, customer relationship purposes and so far as you continue interacting with Bestech unless you individually chose to unsubscribe from all our forms of communication.

Please see Section 8 (How we use cookies) below for our use of cookies and similar technologies.

2. HOW WE USE YOUR PERSONAL INFORMATION?

Bestech will use the personal information that we collect from you for the general purposes set out below. As it is in our legitimate interests to be responsive to you, to ensure the proper functioning of our products and organization and to provide you with a better service, we will use your personal information as follows.

• We will use your contact and sign-in information such as your name, postal address, telephone number, fax number and e-mail address for the following purposes:
  • To communicate with you if you submit a query or request a quote.
  • To sign you up if you subscribe to receive our newsletter or content or if you sign up for our webinars.
  • To provide marketing communications to you with your consent
  • To improve our services and products
• We will use your usage information, such as your IP address, browser type, number of visits to our Website and the hyperlinks for the following purposes:
  • To respond to technical or service problems;
  • To personalize our Website and communications;
  • To ensure content from our Website is presented in the most effective manner for you and your device;
  • To monitor and analyze trends, usage and activity in connection with our Website and to improve our Website;
  • To administer the Website and for internal operations, in order to conduct troubleshooting, data analysis, testing, research, statistical and survey analysis;
  • To keep the Website safe and secure; and
  • To measure and understand the effectiveness of the content that we serve to you and others.
• As part of the legal and regulatory obligations that we are subject to, we may also use your contact, usage and payment information to comply with such obligations and to comply with governmental and regulatory decisions.
• We will use your personal information to better understand your needs and to provide you with a better service, including by responding to your correspondence, and providing updates on services and benefits.
• Whenever we collect credit card numbers or other financial data, the data is only used for payment processing and the data is not retained for any other purpose.

From time to time in accordance with applicable law, we may also use your information to contact you for market research or to provide you with marketing information we think would be of particular interest. To unsubscribe from promotional emails, please send your request to enquiry@bestech.com.au with Subject “Unsubscribe” or see Section 3 (Marketing Communications) below for more information.

3. MARKETING COMMUNICATIONS

To the extent permitted by applicable laws (including only with your consent where required by applicable laws), we will send you periodic marketing messages from Bestech Australia, including newsletters, product news and special offers. We will use your name, postal address, telephone number, fax number, social media profile and email address to send these messages to you. You are able to opt out of receiving such messages without any negative effect to your relationship with us by following the unsubscribe instructions including within this Privacy Statement and included in each marketing email. We also reserve the right to contact you when we believe it necessary, including where required by law.

The choice to opt out of promotional emails will be offered at the bottom of our online or offline communications to you as well as on our web registration pages.

4. HOW WE USE COOKIES

While you are visiting our Website, we collect technical data related to your browsing session such as IP address, approximate geolocation based on IP address information, browser type and language, number of visits to our Website and the hyperlinks you visited.

We use such technical data in aggregate form without identifying you personally for our own reporting, statistics and website enhancements, as well as for information security purposes. In addition, we use individual IP address information to derive the approximate geolocation of our users and deliver the most relevant content. We may have the ability to link an individual IP address to you as a customer if you have also provided us with your information on www.bestech.com.au or otherwise filling out form through enquiry on various products, newsletter subscriptions and other forms on this Website.

Types of Data Collected Through Cookies and Purposes of Cookies’ Use

Bestech Australia uses marketing automation technologies, such as web-tracking tools designed for website session analysis and profiling of the users of our Website. Such technologies enable us to optimize our Website content and tailor it and other communications to you. We do not currently respond to browser do-not-track signals.

A cookie is text file containing small amounts of information stored on your computer’s hard drive when you visit a webpage. Session cookies are erased when the user closes the web browser or browser tab. Persistent cookies remain on your hard drive until they expire or are deleted. Cookies will also be set by third parties operating on our behalf (e.g. to help us analyze web traffic or to improve your web navigation experience).

Some cookies are necessary for our website functionality. Other cookies allow us to enhance and personalize your web browsing experience, so the information you receive is more relevant to you. Here are some examples of what cookies allow us to do:

• Recognize when you return to our website;
• Show you relevant content based on your previous browsing experience;
• Analyze how our customers navigate our website and which products they search for; and
• Deliver personalized marketing information

If you do not want information collected through the use of cookies, most browsers allow you to automatically decline cookies or be given the choice of declining or accepting a particular cookie (or cookies) from a particular website. You can find more information about cookies and how to manage them at http://www.allaboutcookies.org/. If you set your browser to refuse all cookies, please contact us directly to place your order.

Cookie. Clear Gif. Tag and Script Usage and Your Choices About Tracking Technologies

We use the following types of cookies on our Website to help us analyze web traffic, to improve your web experience and to better target our marketing of products and services:

• Strictly necessary cookies, which are essential in order to enable you to move around the website and use its features.
• Performance cookies, which collect information about how you use the website, for instance which pages you visit most often.
• Functionality cookies, which allow the website to remember choices you make (e.g. remembering your user name, language or the region you are in) and provide enhanced, more personal features.
• Advertising cookies, which are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign.

To facilitate the analysis of web traffic, an ID is assigned to help us uniquely identify you each time you return to our Website. By gathering and remembering information about your website preferences through cookies we can provide a better web and marketing experience. Specifically, cookies enable us to:

• Tailor our Website’s operation to your needs, likes and dislikes.
• Provide an automated log-in process as a convenience for previously registered customers, ensuring that you will be identified accurately and linked with your registration data.
• Ensure you are not surveyed multiple times during your visit(s) to Bestech Australia website.
• Provide a better web experience by letting us monitor what is working and what is not.

We also partner with third party ad networks to either display advertising on our Website or to manage our advertising on other sites. You may receive advertisements based on information relating to your access to and use of the Website and other websites or online services on any of your devices, as well as on information received from third parties. Our ad network partners place or recognize a unique cookie on your browser, including through the use of pixel tags. They also use these technologies, along with information they collect about your online use, to recognize you across the devices you use, such as a mobile phone and a laptop. If you would like more information about this practice, and to learn how to opt out of it in desktop and mobile browsers on the particular device on which you are accessing this Privacy Statement, please visit https://optout.aboutads.info/#/ and https://optout.networkadvertising.org/#/. Or if you are located in the European Union, click here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

As a user you have the ability to accept or decline the use of cookies. Where required by law, Bestech indicates its use of cookies through a prominent banner on our Website. Cookies can be removed explicitly using functionality built into most web browsers and you can refuse to accept cookies by activating this setting on your browser. You can also set up your web browser to notify you of cookie placement requests, to ask for permission to accept them, or to decline cookies completely. For information on how to adjust your browser regarding cookies, please visit:

Microsoft Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies#ie=ie-11
Firefox: https://support.mozilla.org/en-US/kb/exp/enable-and-disable-cookies-website-preferences
Chrome: https://support.google.com/chrome/answer/95647?hl=en
Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
Opera: https://www.opera.com/browser/tutorials/security/

If you choose to decline cookies, parts of the Website will be unavailable to you.

Log Files

As is true of most web sites, we gather certain information automatically and store it in log files. This information will include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We use this information to improve services we offer you, analytics and site functionality. We do not use this data for any other purpose.

Clear Gifs (Web Beacons/Web Bugs), Tags, and Scripts

Technologies such as: cookies (as detailed above), clear gifs, tags and scripts are used by us and our analytics companies Google Analytics and Zoho MarketingHub. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We will receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. We also will use Clear Gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. For this reason, Clear Gifs will be tied to your personal information.

Website Tracking

We use Google Analytics and Zoho MarketingHub, which are web analytics tool and marketing automation tool, respectively, to help us understand how users engage with our Website. Like many services, Google Analytics and Zoho MarketingHub track your movement through our site (i.e. the pages you have seen and the links you have clicked on) and help us measure how you interact with the content that we provide. This information is used to compile reports and to help us improve our Website. The reports disclose website trends without identifying individual visitors. You can learn about Google’s practices by going to www.google.com/policies/privacy/partners/, and exercise the opt-out provided by Google by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

You can opt out of accepting cookies, but this will affect your personalized experience of Agilent.com.

For further details about the data we collect through cookies, their purpose and your choices in relation to cookies, please see here.